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Shipping Policy

Shipping Information

Kigurumi Away!

We attempt to ship orders within 24 to 48 hours on weekdays.  Weekend orders will be fulfilled on the following Monday or Tuesday. Please be aware that we do not ship (or deliver) on Saturdays, Sundays and all major holidays.

PO Boxes

Please note that we are unable to ship to PO Boxes using UPS shipping. If you choose UPS when shipping to a PO Box, we will use the equivalent USPS shipping method to get your order to you.

  • Regular Flat Rate Shipping (UPS Ground) => USPS Priority Mail
  • UPS 2nd Day Air => USPS Priority Mail Express 2-Day

*USPS does not offer next-day service.

Shipping Methods

  • UPS: Standard Ground ($8 Flat Rate!)
  • UPS: 2nd Day Air (Orders placed before 2:00pm Pacific Time will be shipped the same day. Orders placed after 2:00pm Pacific Time will be shipped the following business day.)
  • UPS: Next Day Air (Orders placed before 2:00pm Pacific Time will be shipped the same day. Orders placed after 2:00pm Pacific Time will be shipped the following business day.)
  • USPS First Class Mail Parcel (For domestic orders under 13 ounces; No tracking)
  • USPS First Class Mail International Parcel (For international orders; No tracking)
  • USPS International Priority Mail (For international orders; Includes tracking)
  • Express Mail International (For international orders; Includes tracking)

Domestic Shipping

How much does shipping cost?

For U.S. domestic shipping we offer a flat rate of $8 for UPS Ground shipping.  (With the exceptions of all Alaska, Hawaii, US Territories, and APO/FPO orders.  We use USPS for these areas)  If you like to choose UPS Second Day Air or Next Day Air, simply add your items to the bag and estimate shipping at the bottom of the page. The shipping rates displayed are calculated based upon UPS’ standard fees and the total weight of the item(s) you are purchasing.

USPS is only available on domestic shipments under 13 ounces.

How long will it take for my package to arrive once it is shipped?

Approximate delivery time frame for "UPS Ground" and according to geographical location:

  • East Coast - 6 to 8 Days
  • Midwest - 4 to 6 days
  • West Coast - 3 to 5 days

For more information please visit UPS website:
http://www.ups.com

Special Offers on Shipping

We are currently offering two special shipping options for US customers:

Spend $99+, Get Free US Shipping! *

When placing an order of $99.00 or more before tax and shipping, your entire order will be shipped to you for free using our US ground shipping option!

* Order total must be greater than $99 after discount offers and before shipping and taxes. Offer only valid in the US. Expedited shipping options not discounted.

$8 Flat Rate Shipping for US Orders!

All US orders will have the option of our $8 flate rate shipping. Spend a little more to get free shipping! See above.


International Shipping

Do you ship internationally?  How much will it cost?

Yes, we do!  We use USPS Priority Mail, Express Mail International (EMS), and USPS First Class Mail International Parcel.  Simply add your items to the bag and estimate shipping at the bottom of the page. The shipping rates displayed are calculated based upon USPS’ standard fees and the total weight of the item(s) you are purchasing.

Please note that delays in customs are becoming increasingly common. Packages may take an unusually long amount of time to get to international destinations, and unfortunately we cannot be responsible for this type of delay. Additionally, you may be responsible for import taxes or other customs fees for your package. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials.

United States Postal Service (USPS) First-Class Mail International

First-Class Mail International is our most affordable option for shipping overseas.

Due to weight restrictions, this option is not available when ordering two or more kigurumi or with orders that weight over 4 lbs.

This shipping option does not provide tracking information.

Delivery takes between 7 to 21 business days once shipped.

  • About 7 business days to Canada
  • About 10 business days to Europe and Latin America
  • About 14 business days to Asia and Africa

Please allow 1 to 3 business days for processing prior to shipping.

Please note that these are estimated delivery times. Delays in customs can increase the delivery time.

USPS International Priority Mail

This shipping option does provide tracking information.

Delivery takes between 7 to 14 business days once shipped. Please allow 1 to 3 business days for processing prior to shipping. Please note that these are estimated delivery times. Delays in customs can increase the delivery time.

Express Mail International

This shipping option does provide tracking information.

Delivery takes between 3 to 10 business days once shipped. Please allow 1 to 3 business days for processing prior to shipping. Please note that these are estimated delivery times. Delays in customs can increase the delivery time.


More Information

If you have any questions regarding our Shipping Policy, please contact us at:

Kigurumi Shop
2030 Sacramento Street
Los Angeles, CA 90021
Phone: (800)551-3250 
Fax: (213)402-5605
Email: help@kigurumi-shop.com