Frequently Asked Questions

What Is "Kigurumi"?

More than just Japanese animal pajamas...

"Kigurumi" comes from a combination of two Japanese words: kiru ("to wear") and nuigurumi ("stuffed toy"). Traditionally, it referred specifically to the performers wearing the costume, but the word has since grown to include the costumes themselves.

In Japan, Kigurumi costumes are worn as a way to break the conventions of traditional dress… or just as comfy pajamas!

Kigurumi make great loungeware and party attire. The relaxed fit of Kigurumi costumes makes them a comfortable choice for lounging around on a lazy Sunday, and the fun colors and designs will standout at your next costume party or convention.

Kigurumi Shop's costumes are manufactured by SAZAC, the most respected and successful Kigurumi manufacturer. SAZAC pays great attention to detail by using the highest quality material ensuring that your Kigurumi will last. You'll love your Sazac Kigurumi, whether wearing it to a party or to bed!

Take a look at our What is Kigurumi page to learn more.

Do You Make Custom Kigurumi?

Unfortunately, making custom Kigurumi is not something that we do at the moment.

How Can I Contact You?

We are dedicated to making your shopping experience with us a pleasure. If you have questions about your order or feedback for our online store, or if you'd like to contact us about a wholesale order, please contact us at the following email address.

• Customer Service: help@kigurumi-shop.com
• Returns: returns@kigurumi-shop.com
• Wholesale Inquiry: wholesale@cleveridiotsinc.com

Why Was My Credit Card Declined?

When payments get declined, it’s most often because the address entered during the checkout process is different form the address on the card. The billing address and the address on the card should be the same. If your credit card gets declined, you may see a pending charge on your credit card statement. Please do not worry about the charge; it will disappear in a couple of days.

How Much Does Shipping Cost?

Please visit our Shipping Policy page for details.

What Shipping Methods Do You Offer?

Please visit our Shipping Policy page for details.

How Long Will It Take For My Package To Arrive Once It's Shipped?

Please visit our Shipping Policy page for details.

Do You Ship Internationally?

As of March 2019, we no longer ship intertionally.

Can I Return My Order?

Please visit our Returns page for details.

How Can I Pay for My Order?

We accept a variety of payment methods: Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit, Apple Pay (Safari Browser), Google Pay, and Amazon Pay. Please do not mail cash or checks. 

Help With Credit Cards and Debit Cards
Troubleshooting Payment Errors
If your card is new or recently reissued, make sure it has been activated. Double check the card type (for example, American Express), the account number and expiration date. If everything above is correct, call the card issuer's customer service 800 number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase. 

Account Verification
Please ensure that the billing addresses on your order matches the name and address on your credit card account. Entering incorrect information may result in delays. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, we recommend that you contact your card-issuing bank to confirm. You can reach them using the 800 number on the back of your credit card. 

Security Codes
The card security code is a three or four digit number found on the front (for American Express) or back (for Discover, MasterCard and Visa) of your card. 

Daily Spending Limits for Debit Cards
Many debit and check cards have daily spending limits. Even if there is enough money in an account, your purchase may be delayed or denied if you reach this limit. If you are having trouble placing your order with us, please consult your card-issuing bank for information about your daily spending limits. 

Still having trouble?
Please, contact us and we'll be happy to help! help@kigurumi-shop.com

What Kind of Fabric Do You Use For Kigurumi?

Our Kigurumi are made out of high-quality, soft polyester fleece. The fabric will keep you warm and cozy in the winter, but just unbutton a few buttons and you’re good to go for wamer times.

The wrist and ankle cuffs on all of our Kigurumi are elasticized.

Animal Kigurumi (Such as the Tabby Cat, Dinosaur, Fox, etc.) come with side pockets along the side seam of the Kigurumi, and Character Kigurumi (such as the Hello Kitty, Gloomy Bear, Rilakkuma, etc.) do *not* come with side pockets, unless otherwise stated in the product description.

How Do I Wash My Kigurumi?

Please visit our Washing Your Kigurumi page.

What Sizes Are Your Kigurumi?

Please visit our Kigurumi Measurements page.

Where Can I Make a Wholesale Purchase?

Visit our wholesale page for more information.