Shipping Policy
Shipping Information
Orders placed over the weekend or holiday will be shipped promptly on the following business day.
Your order will arrive in an Amazon box. If you order more than one item, your order may arrive in multiple shipments.
Shipping Methods
Our Standard shipping option (3-5 business days) is a flat $8. This shipping option is free on orders of $59 or more.
Please note: During the busy holiday season, delivery times may take longer than usual.
Alaska & Hawaii
We are sorry, we do not ship to Alaska and Hawaii.
US Military Bases
We ship to US armed forces bases. Please note that shipments to these locations can take up to 21 business days.
Set the Country/Region to United States,
the City to APO, FPO, or DPO, and set the State/Province to Armed Forces Americas, Armed Forces Europe, or Armed Forces Pacific when shipping to an APO, FPO, or DPO address.
How long will it take for my package to arrive once it is shipped?
The shipping times below apply if your order is placed before noon ET.
- Standard: 3-5 business days
Please note: During the busy holiday season, delivery times may take longer than usual.
International Shipping
At this time, we are unable to offer international shipping. We currently ship exclusively within the United States and its territories. This decision is due to the substantial rise in international shipping costs and the increasing frequency of lost packages during transit. As a result, we are focusing on providing the best possible service to our domestic (U.S.) customers for the foreseeable future. We apologize for any inconvenience this may cause and appreciate your understanding.
Lost Packages
While we make every effort to ensure successful delivery, in the rare event a package is lost in transit, please make sure to file a claim with us within 60 days from the date you placed your order. This timeframe allows us sufficient time to work with our shipping carrier and investigate the situation. We cannot guarantee resolutions on claims submitted after the 60-day period.
More Information
If you have any questions regarding our Shipping Policy, please contact us at:
Kigurumi Shop
Phone: (213)349-1615
Email: help@kigurumi-shop.com
